Terms and Conditions

 Terms & Conditions

Booking Deposit

  • You will be required to pay a deposit of 25% of the total trip amount, per person, for your booking to be confirmed. Deposits are non-refundable. If your booking is made within 60 days of the trip, the full trip payment will be due at time of booking.

    • You will receive a receipt of deposit payment once submitted. Soon after, you will receive a final payment invoice that includes the remaining fee for your trip. The final payment invoice differs from the receipt of deposit payment, and will be sent to your email by a Pourtal team member. Please refer to your invoice for final payment details.

    • A departure date for a trip offered by Pourtal will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure.

  • Final Payments

    • Payment of the balance of the trip is due at least 60 days before the departure date. If this balance is not paid on or before the due date, we reserve the right to cancel your booking.

  • Cancellations

    • By attendee

      • If you cancel your booking, cancellation fees will apply. All official cancellations must be received in written form with confirm of receipt by Pourtal.

          • 60 days or more prior to departure, we will retain the deposit

          • Between 30 and 59 days prior to departure, we will retain the deposit plus 50% of the final payment

          • 30 days or less prior to departure, we will retain 100% of the deposit and final payment

      • Booking amendments

          • By booking your trip with Pourtal, you are opting to participate in the full trip itinerary. If you wish to extend your travel - the bookings and other expenses incurred will be the responsibility of the traveler. If you wish to leave the Pourtal trip/experience early, arrive late, or opt out of certain activities you will not receive a price reduction. Any amendment plans must be communicated and accepted by Pourtal before the trip.

    • By Pourtal

      • In the event that Pourtal must cancel a trip due to unforeseen circumstances, all booking payments will be refunded to attendees. Pourtal is not responsible for the refund of any expenses incurred as a result of your booking including but not limited to non-refundable flights and travel insurance.

      • In circumstances where the cancellation prior to or during a trip due to external events outside of our reasonable control (terrorism, natural disasters, political instability or other external events where it is not viable for us to operate the planned itinerary), refunds will be issued, less any unrecoverable costs. 

  • Trip Inclusions

    • Exclusive VIP access on wine, pisco and vermouth tastings, as well as guided activities, and expeditions

    • Private tours with locals guides and cultural experts

    • Accommodations at wineries and boutique hotels (7 nights)

    • Domestic airfare between Argentina and Chile

    • Private transportation for all day trips and excursions, including airport transfers

    • Curated meal experiences each day (the itinerary will mention any meals that will not be included or will be an additional charge, but we limit these as much as possible)

    • Direct access to wines tasted on the trip - no need to bring it back with you

    • You won’t be following someone with an umbrella flag. This trip is for small groups only - maximum of 12 guests

  • Trip Exclusions

    • International airfare to and from South America

    • The purchase of wine you loved from the trip. But you will receive a special discount and the wine will arrive on your doorstep within 2 weeks after the trip

    • Hotel incidentals including room service, laundry service, and hotel bar tabs

  • International Flight booking

    • After the receipt of your deposit, you will be connected to our Pourtal team to assist you in the process of booking your international flights.

    • Pourtal is not responsible in guaranteeing certain international flight prices and nor for managing attendee international flights. We will provide information and support to help you book your own flight that you purchase and manage on your own. Pourtal will ask for your final international flight information to have it on file.

  • Travel Insurance

    • We highly recommend getting travel insurance in the case of cancellation or for health insurance abroad. Pourtal does not sell or manage the travel insurance as part of your trip.

  • Arrival Complications

    • In the case of arrival flight delays or cancellations, the attendee is responsible for re-booking and communicating these issues and new arrival times to the Pourtal team.

  • Itinerary Changes

    • Our itinerary can be subject to changes. We will send the most accurate version of the trip before departure. Within the trip, there may be moments when we need to shift specific times or activities. Your trip leader will communicate any changes clearly.

    • We ask that our travelers allow for some flexibility with the trip (including changes of daily time frames, restaurant options, etc)

  • Safety & Security

    • Many national governments provide a resource list of safety issues and travel precautions involved with international travel. We recommend that you check government websites for their latest travel information before departure.

    • Every attendee is required to comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Any use or transport or illegal drugs is strictly prohibited on the trip.

    • When travelling on a group trip, please note that your trip leader has the authority to amend or cancel any part of the trip itinerary if it is deemed necessary due to safety concerns.

    • During our trip you will have some free time to relax and explore at your leisure. While your trip leader will assist you with options available, we are not responsible for the quality or safety of these activities. Please use good judgment when selecting an activity in your free time.

    • Although the cities visited on tour are generally safe during the day, there can be risks to wandering throughout any major city at night. It is our recommendation to stay in small groups and to take taxis to and from restaurants, or during night time excursions.

  • Eligibility

    • All attendees must be 21 years old or older.

    • Pourtal requires guests to be in good health and able bodied and able to complete moderate physical activities due to the nature of our activity based itinerary. We are able to provide details on mandatory health requirements; however, it is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination. You are also responsible for bringing any medications with you on the trip that are needed.

  • Trip Authority

    • Our trips are run by a trip leader from the amazing Pourtal team. The decisions of the group leader are final. If you fail to comply with the group leader’s direction, he/she has the right to direct you to leave the trip immediately with no refund.

  • Travel Recommendations

    • We are happy to provide pre or post-trip recommendations for extended travel. Pourtal, however, is not responsible for quality of these recommendations nor booking requirements or costs associated.

  • Passports & Visas

    • You will be asked to provide a copy of your passport for your booking. All information will be saved privately and will not be shared. If there are Visas required for your travel, we will inform you of the parameters upon time of booking.

  • Acceptance of Risk

    • The acceptance of risk, liability release, and other important information is included in our Waiver-Liability Release From. All travelers must sign and return the document prior to final payment.

  • Photos and Marketing

    • You confirm that Pourtal has permission to use images of you taken during the trip for advertising and promotional purposes in any medium we choose.

  • Privacy Policy

    • Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our team, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website here.

You can contact us at team@drinkpourtal.com with any questions.

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