FAQ
Q: What is Pourtal about?
A: Pourtal is not just about traveling with us to new countries, it’s about the ultimate experience founded in our expertise in representing boutique wines and sake from around the world. We’ve been traveling to Argentina, Chile, Italy, France and Japan for 20 years. We get asked all the time for recommendations and advice on how to travel to these destinations. While these countries are on a lot of people's bucket lists, it can be daunting to navigate on your own, so we’ve curated the perfect bucket-list travel experience for you. All of our adventures center of immersing our guests in the culture, food, and drinks of their destination.
Q: Can you ship wine to all 50 states?
A: We are unable to ship to P.O. mailboxes or to the following states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, Nevada, New Hampshire, North Dakota, Ohio, Pennsylvania, South Dakota, Tennessee, Utah. Shipping is only available in the continental US. Pourtal cannot ship outside the continental US, to US territories, or to Armed Forces outside the continental US.
TRAVEL FAQ
Q: What’s included in the price? What’s not included?
A: Included:
- Exclusive VIP access to wine and vermouth tastings, as well as guided activities, and expeditions
- Private tours with locals guides and cultural experts
- Accommodations at wineries and boutique hotels (7 nights)
- Domestic airfare
- Private transportation for all day trips and excursions, including airport transfers
- Curated meal experiences each day (the itinerary will mention any meals that will not be included or will be an additional charge, but we limit these as much as possible)
- Direct access to wines tasted on the trip - no need to bring it back with you
- You won’t be following someone with an umbrella flag. This trip is for small groups only - maximum of 12 guests
Not Included:
- International airfare to and from South America
- The purchase of wine you loved from the trip. But you will receive a special discount and the wine will arrive on your doorstep within 2 weeks after the trip
- Hotel incidentals including room service, laundry service, and hotel bar tabs
- Tips, gratuities, and travel insurance
Q: If I need to cancel my trip, is the deposit refundable?
- If you cancel your booking, cancellation fees will apply. All official cancellations must be received in written form with confirmation of receipt by Pourtal.
- 60 days or more prior to departure, we will retain the deposit
- Between 30 and 59 days prior to departure, we will retain the deposit plus 50% of the final payment
- 30 days or less prior to departure, we will retain 100% of the deposit and final payment
Q: Will someone book my international flight for me?
After the receipt of your deposit, you will be connected to our Pourtal team to assist you in the process of booking your international flights.
Pourtal is not responsible in guaranteeing certain international flight prices and nor for managing attendee international flights. We will provide information and support to help you book your own flight that you purchase and manage on your own. Pourtal will ask for your final international flight information to have it on file.
Q: Do I need to get travel insurance?
We highly recommend getting travel insurance in the case of cancellation or for health insurance abroad. Pourtal does not sell or manage the travel insurance as part of your trip.
Q: Is the itinerary subject to change?
Our itinerary can be subject to changes. We will send the most accurate version of the trip before departure. Within the trip, there may be moments when we need to shift specific times or activities. Your trip leader will communicate any changes clearly.
We ask that our travelers allow for some flexibility with the trip (including changes of daily time frames, restaurant options, etc).
Q: If I can't make it, can someone go in my place?
We are open to the discussion and will confirm on a case to case basis.
Q: If I don't pay the single supplement, how will my room reservation be booked?
We will reserve you in a room with another amazing woman.
Q: Is there any preparation you need to do before the trip?
If there are any legal documentation needs before our trip (visas, etc), we will advise. Otherwise, pack smartly, don’t forget your passport (check that it is up to date!) and your outlet converters!
Q: Is Argentina safe?
Yes, completely! You will also be traveling with Argentina experts that know the areas well. Rest assured - you will be safe and in good hands. We do highly recommend travel insurance for extra coverage while you are traveling outside of your home country.
Q: Can I arrive early or stay an extra few days after the trip?
Yes, you definitely can. Please talk with your Pourtal coordinator about your plans.
Q: Will you have another trip after this Spring trip?
Yes, we currently have an Argentine Adventure Trip and another Women’s retreat coming later this year. Check out our travel page (hyperlinked) to keep up with our next trips.
Q: Do we only have women-only retreats?
No! We offer co-ed trips as well. Please refer to our travel page (hyperlinked) to check out all of our trips.
Q: I have a question that’s not answered. Who can I reach out to?
Email us at team@drinkpourtal.com.